FAQ

Q1: What is the dilution ratio?

A: Fraser Essentials shampoos and conditioners dilute 30:1 (1 part product to 30 parts water).
One 250ml bottle produces up to 7.5 litres of usable product.

Q2: Do the sprays need to be diluted?

A: No. Sprays are ready to use and should not be diluted.

Q3: Is this shampoo suitable for sensitive skin?

A: Yes. The formula is gentle and low-irritation.
For very sensitive dogs, we recommend doing a patch test before full use.

Q4: Can I use this on puppies?

A: Yes, safe for puppies above 8 weeks old.

Q5: What coat types is this product suitable for?

A: It works on all coat types.
For detailed coat-type recommendations, visit our blog:
👉 https://www.fraseressentials.sg/blogs/news/by-coat-types-1

Q6: How long does a bottle last?

A: With 30:1 dilution, one 250ml bottle lasts 40–60 washes, depending on dog size and coat condition.

Q7: How do I dilute the shampoo or conditioner?

A: Add 1ml of product to 30ml of water, shake gently, and apply to a wet coat.
You may also measure using pumps: 1 pump product : 30 pumps water.
Always mix fresh before use.

Q8: Can I store diluted shampoo or conditioner?

A: No. Do not store diluted mixtures.
Once water is added, contamination or fungal growth may occur.
Prepare only what you need for each grooming session.

Q9: What is the recommended leave-on time?

A:

  • Shampoo: Leave on for 1–2 minutes before rinsing.

  • Conditioner: Leave on for 2–3 minutes before rinsing.
    This allows the natural ingredients to work effectively on the coat and skin.

Q10: How should I rinse the coat?

A: Rinse thoroughly until the water runs completely clear.
Proper rinsing helps prevent itchiness and supports healthier skin, especially for hotspot-prone dogs.

Q11: Is this product compatible with hydrobaths or foamers?

A: Yes. Fraser Essentials is fully compatible with hydrobaths, foaming machines, and mixing systems.

Q12: Is this made in Australia?

A: Yes. Fraser Essentials is Australian-made using premium, high-quality ingredients.

Q13: Can it be used with conditioners, sprays, or detanglers?

A: Yes. It works well with conditioners, grooming sprays, and leave-in products.
Sprays come in a ready to use format.

Q14: Is it safe for cats?

A: It is formulated specifically for dogs and is not recommended for cats.

Q15: Is it worth the price?

A: Absolutely. With a 30:1 concentration, Fraser Essentials is one of the most cost-effective premium grooming products, producing up to 7.5 litres of diluted product per bottle.